Not every customer issue can be resolved in a live chat. Astrocart's built-in ticket system lets customers submit support requests that your team can track, prioritise, and resolve systematically. Tickets are linked to customer profiles and orders, giving your team full context. Assign tickets to team members, set priorities, and track resolution times. No need for separate helpdesk software. Everything is built into your admin panel alongside your orders, products, and customer data.
Customers submit support tickets from their account or via email.
Assign tickets to team members. Set priority and track status.
Communicate with the customer. Resolve the ticket and track response times.
Yes. Customers can view their open tickets and responses in their account portal.
Yes. Chat conversations can be converted to tickets for follow-up if an issue cannot be resolved immediately.
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