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Frequently asked questions.

Can I keep my own domain name?

We want you to be able to upgrade your website without minimal disruption from your day-to-day business, so you can keep your current domain name if you wish. Just divert your domain name to your new Astrocart IP address. If you don’t yet have a domain name, let us create you one that fits your business.

Do I pay you commission?

Astrocart has nothing to do with the money you make from selling your products. We do charge for our payment processing system, however.

Can I take payments on my website?

We offer all the major payment gateways, so you can select the one that you prefer. Once your website is set-up and your payment gateway is integrated, you will be able to take payments within 48 hours.

Is my website optimised for mobile?

Yes, your customers can enjoy an unrivalled shopping experience with you no matter where they are if they have access to a mobile device.

Will my growth be limited by my plan?

As your business grows, so does your website. You can move up through our packaged plans as your revenue builds. Take a look at our plans to see what revenue limits exist for each one.

Can I upload my entire eCommerce catalogue?

The number of products you can include on your site depends on the package you have selected. Our launch phase allows for up to 500 products, while every other package allows you to have as many products as you like!.

Do I have to commit to a contract?

Yes, we offer monthly contracts to our clients which will work on a 30-day rolling basis.

I need help!

Don’t panic! There is always someone available to answer your questions. You even get your own dedicated full-time account manager with the Astro plan.

Is it difficult to set up?

You do not need to be a web designer to create an Astrocart website. We offer a wide range of beautiful eCommerce themes that make getting started easy. Our Extended Operations plan will even provide you with custom aesthetics.

Does it take a long time to set up?

Not at all! Choose your website theme, load your products and you can be selling within minutes!